SOULBYCHI / QUESTIONS
Your questions.
Find the most common questions about orders, materials, care and delivery here.
HANDCRAFTED / SOULBYCHI
When will my order be dispatched? +
Your order is handed to the carrier within 2 business days. This does not include the carrier’s delivery time.
How are SoulByChi products made? +
Depending on the design, SoulByChi pieces may combine natural leather, suede and other materials. Material information for each piece is available on its product page.
Can the actual product differ from the photographs? +
Natural materials may show small variations in texture and tone. These are a natural part of the material's character.
How should I care for my bag? +
We recommend keeping it away from excessive moisture and direct heat, and gently removing everyday dust. For more information, see our Leather care guide .
How can I track my order? +
When your order is dispatched, available tracking information is sent through the contact channel linked to your order.
Where can I see shipping options? +
Delivery options for your order are displayed during checkout based on your address.
SOULBYCHI / FROM THE COLLECTION
A glimpse of the collection between questions.
As you explore materials, use and care, compare the different sizes and carrying styles in the collection.
