Shipping policy

Many SoulByChi pieces are prepared in our workshop after an order is placed, using our existing designs and patterns.

Order preparation

Preparation time can vary with availability and the production process. Ready items are prepared for dispatch as soon as possible; items made after ordering are dispatched when workshop preparation is complete. Any specific preparation or delivery time stated on the product page or during ordering takes precedence for that product. We will contact you as soon as possible if an unusual delay occurs.

International delivery

We ship from Türkiye to the European Union, the United Kingdom and Switzerland via PTT. The shipping charge is 500 TRY per order. Estimated delivery is approximately 2 weeks; this is an estimate, not a guaranteed delivery date. Customs processing, public holidays, destination and carrier conditions may affect delivery. Available destinations, shipping options and the final charge are shown at checkout.

Once your parcel is dispatched, available tracking information is sent through the contact details supplied with your order.

Currency and import charges

Checkout payments are charged in Turkish lira (TRY). Any euro amounts shown in the store are indicative conversions rounded up to a whole euro. The reference exchange rate and date are displayed in the store. Your bank may use a different exchange rate or apply conversion fees.

The 500 TRY shipping charge does not include import taxes, customs duties or customs handling charges. Their application depends on the destination and applicable rules. Import amounts not expressly collected at checkout may be requested separately by the customs authority or carrier before delivery. This does not limit obligations imposed on the seller by applicable law.

Delivery address

Please provide complete and accurate delivery details. For an address change before dispatch, contact info@soulbychi.com. Changes may not be possible after the parcel has been handed to the carrier.

Lost or damaged parcels

If your parcel is lost or damaged in transit, contact info@soulbychi.com with your order number and, if possible, photographs of the parcel and damage. Applicable consumer law governs responsibility for loss or damage before the goods reach you. If a package is visibly damaged on arrival, please inspect it with the carrier where possible and request a damage report if appropriate. This request does not restrict your legal rights.

Undelivered parcels

If a parcel is returned because the recipient is unavailable, the address is incomplete or incorrect, or the parcel is not accepted, we will contact you about redelivery. Any costs and the procedure are assessed according to the circumstances and applicable law.